Every customer is entitled to a full refund if Access Remit fails to fulfill its obligation of remitting funds to the beneficiary account within 5 days of receiving transfer instructions. Our commitment to our customers is to complete every transaction in a timely and effective manner. Where Access Remit Pty Ltd breaks its own promise, Access Remit Pty Ltd is liable to process a full refund within 5 business days of receiving such request.
Access Remit reserves the right to either authorize or refuse a refund because of cancellation by the customer. Where a transaction has been canceled within 15 minutes of receiving transfer instruction, and funds have not been deposited into the beneficiary’s account, Access Remit Pty Ltd will make every effort to stop such transaction and process a refund. Where a transaction has been canceled after 15 minutes, Access Remit will use its own discretion in deciding whether to authorize or refuse a refund.
Access Remit reserves the right to either cancel or proceed with a transaction where funds has not been received within 2 hours of initiation such transaction. Where funds has been received within the speculated timeframe, and rate fluctuates, Access Remit reserved the right to either proceed with the new exchange rate (higher or lower) or proceed with the agreed exchange rate. We will endeavour to communicate with the transaction owner where funds has not received and rate fluctuates, whether to proceed with transaction of cancel the transaction. Access Remit will not hold on to customer funds for over 6 hours at any point in time. Where rate fluctuates and transaction owner cannot be contacted, Access remit will proceed with the transaction using the new rate at the time funding was received.
Please note, It is the customer's responsibilty to make adequate effort to ensure that funds to complete their transaction is received into the provided company account as quickly as possible. Failure to do so, could result in a new rate being used to complete transaction or could lead to the rejection and termination of a transaction.